headset envelop cart phone_in_talk google-plus facebook twitter linkedin2 search
(0 Items)

FAQ

My Account
What are the benefits of registering?

- View and track previous purchases

- Update or edit account information online at anytime

- Place orders before or after normal business hours

- Quickly place recurring orders each month

- Receive updates for product information and sales

I lost my password. How can I access my account?

If you have forgotten your account password, click on the "Forgot Your Password?" link on the sign-in page. Enter the email address you used to set up the account and a temporary password will be emailed to you immediately. Once you have logged back into your account, you can then change the temporary password.

How do I edit my account information?

After signing in to the website, click on the "My Account" tab on the upper right hand portion of the screen. You should see any personal information previously entered appear on the screen. Click on the "Edit" icon below any segment of information to edit that portion.

Product Information
Can I order prescription items?

Yes. We require authorization for all prescription items. Please contact Customer Service for additional information on ordering prescription items. 

What does Drop Ship, Ship on Ice or Hazardous mean?

Drop Ship items are delivered to you directly from the manufacturer. These items occasionally require Drop Ship fees depending on the manufacturer and may take up to 3-6 weeks for delivery.

 

Ship on Ice items require refrigeration and may be shipped separately from the rest of your order. Items that require refrigeration may incur extra charges which will be added to your order invoice. Refrigerated items are non-returnable. 

 

Hazardous Material items have been deemed dangerous by the Department of Transportation and require special handling. Hazardous Material items may incur extra charges and these items are not eligible for expedited shipping options.

How can I get information about a product recall?

Any product recall information will be posted on our website and we will make every effort to contact customers who have recently purchased the recalled product. If you have questions or concerns about a product recall, please call Customer Service or submit your question on the Contact Us page.

Order Information
How do I know if you've received my order?

After placing an order on our website, you will receive an order confirmation email listing the details of your order. You can also view previous orders by logging into your account on our website and clicking on "My Orders."

When will my order be shipped?

Items in your order will be shipped as soon as they become available. In-stock items will be shipped the same day when ordered by 2PM EST. Please note, we do not ship on weekends or holidays. 

Can I cancel my order?

Online orders are submitted directly to our warehouse for fulfillment. If order changes or cancellations are necessary, please contact Customer Service immediately. 

How do I track my shipment?

You will receive a shipment confirmation email containing a tracking number as soon as your order ships. Please note that Drop Ship items and items marked as "Manufacturer Direct" are shipped directly from the manufacturer and may require additional shipping time.

Can I check my order history online?

Yes. Your previous orders can be found online in the "My Orders" section of your account. You must be logged in to view this feature.

Shipping & Returns
What shipping options are available?

Standard shipping rates are applied to all orders unless a product is being offered with free shipping. In that case, ground shipping will be provided free of charge. Expedited shipping options are available at checkout for an additional fee. Additional shipping charges may be incurred for orders containing hazardous materials or require shipping outside of the continental United States.

What happens if I receive a damaged package or items are missing?

Make sure to inspect all packages for any damaged or defective materials before accepting the delivery. Make a note of any damage and call Customer Support to report the issue. Once a product has been accepted by the customer, we are no longer responsible for any loss or damage. Reports of damaged goods will result in a replacement item being shipped to the customer.

 

Missing items in an order should be reported within 72 hours of receipt. At times items will separate during shipping and the missing goods are often delivered within the next 1-2 business days.

Can I make a return?

Yes. We cannot accept returns without prior authorization. Please contact Customer Service for your Return Merchandise Authorization Number (RMA#). You will receive a refund for all products returned within 30 days of the invoice date. Customers are responsible for the return shipping fees. Shipping charges are non-refundable. LETMEDCO reserves the right to refuse any used or damaged products not in their original packaging. 

Payment & Billing
What payment options do you accept?

Online orders may be paid using Visa, MasterCard, American Express or Discover cards.

Will I be charged sales tax?

Any applicable sales tax will be displayed at checkout. If you are a tax-exempt organization, please contact Customer Service to file your exemption certificate.

Is your site secure?

We value our customer's privacy and take every measure to ensure your personal information and payment details are kept safe and secure. We hold ourselves to the highest standard of safety and hope to build a relationship of trust with customers. Please see our Privacy Policy page for more details.

Do you accept purchase orders?

Yes. Please contact Customer Service for more information on how to submit a purchase order.