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Terms & Conditions

1. Terms

By accessing this web site, you are agreeing to be bound by these website Terms & Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.


2. Disclaimer

The materials on LETMEDCO's website are provided "as is." LETMEDCO makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, LETMEDCO does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. This website is provided on an "as is" basis. LETMEDCO disclaims all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or any way related to any errors in or omissions from this Web site and the content, including but not limited to technical inaccuracies and typographical errors. LETMEDCO does not warrant or present that the information available on or through the site will be correct, accurate, timely, or otherwise reliable. LETMEDCO may make improvements and/or changes to its features, functionality, or content at any time.


3. Price Policy

LETMEDCO makes every effort to maintain prices, but we reserve the right to make price adjustments in response to the increase of manufacturer prices or other circumstances. Prices and terms are subject to change without notice. LETMEDCO and the Customer agree that the terms and conditions hereinafter set forth shall govern the relationship between LETMEDCO and the Customer. The Customer acknowledges and accepts all such terms and conditions by placing an order for goods with LETMEDCO, and upon the Customer's receipt of LETMEDCO's invoice enclosed with the items delivered to the Customer, or upon the Customer's receipt of LETMEDCO's statement, whichever occurs first. All sales are subject to credit approval. Invoices are payable within agreed terms of sale. All unpaid accounts receivable are subject to a 1.5% finance charge. Sales tax is only required for orders shipping into states where LETMEDCO has or may have nexus for state tax purposes under applicable laws. Therefore, all orders shipping in New York State will be charged applicable sales tax. The prices for any products found on LETMEDCO's website do not include applicable duties or sales or use excise or similar taxes, which are to be paid by the customer. LETMEDCO reserves the right to exclude certain products or brands from any coupons or promotional codes. 


4. Product Returns

LETMEDCO cannot accept any returns without prior authorization. Please contact us for your Return Merchandise Authorization number (RMA#). You will receive a refund for all products returned within 30 days of the invoice date. Shipping charges are non-refundable. The Customer is responsible for all return shipping fees. LETMEDCO reserves the right to refuse used or damaged products not in their original packaging, or returned in damaged packaging.


Returned Items Sold With Free Shipping

The Customer is responsible for the delivery and return shipping fees. 



The Customer is responsible for the return and delivery shipping fees.


Prescription Drug Returns

All requests to return prescription drugs must be approved by Customer Service within 7 days of invoice date. The product(s) must be returned to us within 15 days accompanied by a Prescription Drug Return Authorization Form. Please contact Customer Service for a copy of this form as well as your Return Merchandise Authorization number (RMA#). Prescription drugs being returned must be new and unused, in original manufacturer's packaging. Ship-On-Ice prescription drugs are non-returnable. 


Orthopedic Devices & Medical-Surgical Equipment

Opened and used equipment or orthopedic devices are non-returnable. Before opening equipment, we suggest that you check the shipping container and packing list to ensure that you have received exactly what you ordered. Equipment and orthopedic devices are backed by the manufacturer's repair or replacement warranty. Please read all warranty information immediately upon accepting delivery of your new equipment. Defective equipment will be covered by the manufacturer's warranty.


Cherokee & Dickies Medical Apparel

You may return your merchandise within 60 days of receipt. All items must be in their original condition with their original packaging and tags attached. Returns are subject to a 20% restocking fee. Exchanges are exempt from the restocking fee.


DonJoy, Ossur, Bauerfeind, Bledsoe & Breg

You may return or exchange your merchandise within 30 days of receipt. All items must be in their original condition with their original packaging.


Non-Returnable Items

Cold Therapy Units, Pads & Accessories

Compression Garments

Custom Order Exam Room Equipment including, but not limited to: Cabinetry, Tables, Desks, Chairs

Custom & Semi-Custom Braces

Diabetic Care Products


Foot Care Management 

Groin Braces, Supports & Accessories 

Hosiery & Socks

Nose Guards

Post-Operative Shoes

Skin Care Products


5. Delivery Terms  

All orders placed after 2PM Eastern Time will be processed the following business day. Orders are shipped out and delivered on business days only. Saturday delivery is available for an additional fee and must be indicated at check out. Expedited shipping options are also available for an additional fee. All orders are subject to a handling charge. This charge includes freight, except for additional carrier charges related to special delivery services. International and special orders are subject to additional freight charges. LETMEDCO reserves the right to ship via any authorized carrier of their discrection based on factors including, but not limited to: shipping cost, delivery timeframe, carrier availability, etc. 


Free Shipping

Free shipping is available within the 48 continental United States on certain specified products. Orders shipped to Alaska, Guam, Hawaii, Puerto Rico, PO Boxes or APO/AFO addresses are excluded from this offer. Free shipping is only valid to one shipping address. Multiple shipping addresses per order will be charged separately. Coupons are not valid on products offered with free shipping. 


6. Limitations

In no event shall LETMEDCO or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on LETMEDCO's Internet site, even if LETMEDCO or a LETMEDCO authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


7. Revisions and Errata

The materials appearing on LETMEDCO's web site could include technical, typographical, or photographic errors. LETMEDCO does not warrant that any of the materials on its web site are accurate, complete, or current. LETMEDCO may make changes to the materials contained on its web site at any time without notice. LETMEDCO does not, however, make any commitment to update the materials.


8. Links

LETMEDCO has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by LETMEDCO of the site. Use of any such linked web site is at the user's own risk.


9. Site Terms of Use Modifications

LETMEDCO may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms & Conditions. 


10. Governing Law

Any claim relating to LETMEDCO's web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.


11. Not a Medical Advice

The content contained on this site is not intended to and does not constitute medical advice, and no doctor/patient relationship is formed. The accuracy, completeness, adequacy, or currency of the content is not warranted or guaranteed. The use of information on the site or materials linked from the site is at the user's own risk. The contents of the site, such as text, graphics, images and other materials are informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Users should always seek the advice of physicians or other qualified health providers with any questions regarding a medical condition. Users should never disregard professional medical advice or delay in seeking it because of something on the site. The site does not recommend or endorse any specific tests, products, procedures, opinions, or other information that might be mentioned on the site.


12. Limitation of Liability

When you access this website, you agree that LETMEDCO shall not be liable to you for any loss or injury caused in procuring, compiling, or delivering the information gained from the site. In no event will LETMEDCO be liable to you or anyone else for any action taken by you on the basis of such information or for any incidental, consequential, special, or similar damages.


13. Credit Authorization Form 

Credit Authorization Form

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